Introduction

Welcome to HEROKIDS COMICS ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create personalized comic books.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We may collect the following personal information:

• Contact information (name, email address, phone number, shipping address)
• Payment information (processed securely through third-party payment processors)
• Voice recordings from phone conversations for story creation purposes
• Children's names, ages, and physical descriptions (for comic book personalization)
• Story preferences and narrative details you provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To create, produce, and deliver personalized comic books
• Communication: To contact you about your order, provide customer support, and send service-related notifications
• Payment Processing: To process transactions and prevent fraud
• Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials (with your consent, which you can withdraw at any time)
• Legal Compliance: To comply with applicable laws and regulations

Children's Privacy

We take the privacy of children very seriously. While our service is designed for parents to create personalized content for their children, we do not knowingly collect personal information directly from children under 13 years of age.

Parents or guardians provide information about their children solely for the purpose of personalizing the comic book. We use this information only to create and deliver the requested product and do not use it for any other marketing or commercial purposes.

If you believe we have inadvertently collected information from a child without parental consent, please contact us immediately at hello@herokidscomics.com.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in printing, shipping, payment processing, and AI voice services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure data storage facilities

Voice recordings are securely stored and retained only for the duration necessary to create your comic book, after which they are deleted unless you request otherwise.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@herokidscomics.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

Our service may integrate with third-party services, including:

• Payment processors (e.g., Stripe)
• AI voice conversation platforms
• Shipping and fulfillment services
• Analytics providers

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period, we securely delete or anonymize your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Legal Compliance

This Privacy Policy complies with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for California residents
• Children's Online Privacy Protection Act (COPPA)
• Other applicable state and federal privacy laws